Effective Date: November 28, 2024
At Choco Lit Press, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with our services.
By using our website and services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect several types of information to provide and improve our services:
A. Personal Information
When you interact with our website, we may collect personal information such as:
- Name
- Email address
- Shipping address
- Billing information (e.g., credit card details)
- Phone number
- Purchase history
- Any other information you voluntarily provide when creating an account, contacting us, or making a purchase.
B. Non-Personal Information
We may collect non-personal information, such as:
- Browser type and version
- IP address
- Pages visited
- Time spent on the website
- Referring website addresses
This data helps us improve our website's functionality and performance.
2. How We Use Your Information
We use the information we collect for several purposes, including:
- To process and fulfill your orders: Your personal information, such as billing and shipping details, is used to complete transactions, deliver products, and communicate order status.
- To improve our services: We analyze your use of our website to enhance user experience, troubleshoot issues, and improve content and functionality.
- To send promotional emails: If you have opted in, we may send you newsletters, updates, and special offers. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
- To respond to inquiries: We may use your information to reply to your questions, comments, or requests for customer support.
- For legal compliance: We may use or disclose your information to comply with applicable laws, regulations, or legal requests.
3. How We Protect Your Information
We take your privacy seriously and implement appropriate physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. This includes secure payment processing, encryption of sensitive data, and access control systems.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. As such, we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:
- With service providers: We may share information with trusted third-party service providers who assist in processing payments, fulfilling orders, or managing email communications. These service providers are only permitted to use your information to perform specific tasks on our behalf and are obligated to maintain confidentiality.
- For legal reasons: We may disclose your information if required by law or to comply with a legal process, such as a court order or government inquiry.
- In the event of a business transfer: If Choco Lit Press undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that collect information about your preferences and browsing behavior.
You can control cookies through your browser settings. However, disabling cookies may impact your experience on our website, and certain features may not function properly.
For more information about how we use cookies, you can refer to our Cookie Policy (if applicable).
6. Third-Party Links
Our website may contain links to third-party websites. These third-party sites are not under our control, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You may update or correct your personal information at any time by contacting us or accessing your account settings.
- Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
- Opt-out of marketing communications: If you no longer wish to receive promotional emails, you can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
- Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at [email protected].
8. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to remove that information from our records.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the most recent revision will be updated at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under this policy, please contact us at:
Choco Lit Press
Email: [email protected]
Address: Suite 4, 4500 Chesswood Drive, North York, ON, Canada M3J 2B9